VU Knowledge Management System (VU KMS)
Overview & Features
The VU Knowledge Management System (VU KMS) consolidates and organizes institutional knowledge for easy access. Its design helps employees work more effectively and efficiently by putting information at their fingertips. It ultimately expedites the roll out timeframe on new initiatives because it reduces training time.
- Customers receive information without staff involvement
- Allows for consistent responses to inquiries
- Employees have access to information on demand
- Employees find information faster
- Improves point-of-call resolution
- Provides a repository for intellectual property
- Reduce call volume without reducing quality
- Supports organizational processes
- Compliments call centers and help desk functions
Users
- Call Center and Help Desk Personnel
- Customer Service Representatives
- Human Resources
- Legal Offices
- Income Tax Preparers
- Government Agencies
