VU Inquiry Management System (VU IMS)
Overview & Benefits
The VU Inquiry Management System (VU IMS) has a modular structure and its comprehensive features let you choose only the components you need.
- Ensures that all inquiries are efficiently tracked and routed to the appropriate team
- Assists in providing consistent responses
- Allows for monitoring of inquiries by volume, type, topic and user
- Identifies trends, areas and/or processes within the organization that may require special attention
- Reduces inquiry volume
- Reduces response cycle time
- Allows for timely reporting
Features
- FAQs embedded with the application reduces the number of live inquiries
- Tiered routing allows for the most difficult inquiries to be handled by the most experienced staff
- Key word search and filtering
- Track inquiries by employee
- Employee contact history log
- Email notification and alerts
- Upload and attach relevant documents
- Real time reporting
